Unless otherwise agreed to in advance and in writing, the following Terms & Conditions apply. Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account. Dfw fun bus accepts VISA, MasterCard and American Express credit cards. Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes. Checks may be required to be received in advance in order to clear prior to date(s) services are rendered. New and one-time clients will be required to present their card and Driver’s license/ ID to the driver to validate identity and fill out a creditcard athorization form for the amount to be charged to the card and an additional athorization form for overage hours or time. The driver will take a picture of the ID that is sent to dispatch and erased immediately in front of client, in order to detect and prevent CC fraud. Suspected fraud will be turned over to the authorities for prosecution!
DFW Fun Bus provides an hourly rate for all service based on a (3) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. The vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective hourly minimums. Any overage time of 30 minutes or more will be charged to the card on file as an hour and each overage hour will be charged at the same rate given at the time of booking unless otherwise stated or agreed upon. All additional time given must go through dispatch (972-657-0811) and NOT solely the driver. The driver has no authority in any situation to grant extra time besides the time given IF they arrive late in order to grant the client their full time. Example, driver arrives 15 minutes late to a 4 hour reservation. The pick up time was 9pm but the driver arrives at 9:15pm. They are allowed and required to give the client the full 4 hours so instead of the drop off time being 1am, it would be 1:15am.
DFW Fun Bus understands that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:
For local service in the Dallas-Fort Worth metropolitan area, we generally accept cancellations on sedan & SUV airport transfers without a charge two (2) hours or more before the scheduled pick-up time.
Vans, Minibuses, premium, and specialty vehicles require no less than a 7-day cancellation notice. Exact cancellation notice will be specified in your confirmation and/or other written agreements.
Motorcoaches require no less than 2-week cancellation notice and up to 30 days’ notice.
International cancellations require a minimum 48-hour notice or as noted in your confirmation.
Cancellation notices may vary due to local conditions (i.e. weather), event, vehicle type, and market area.
Time changes made with less than the required notice above will still result in additional and possibly full charges.
Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, additional notice for changes and cancel. In the event that we become overwhelmed and/or over booked due to loss of vehicle due to mantainance, reschedules or various other reasons, a prior reservation may be serviced by a trusted affiliate of ours generally at the same rate and price that you booked. Since life is full of unforeseeable obstacles, IF we are not able to get your reservation honored for the price you booked we will contact you as soon as possible in order to give you as much time and options so that you are able to book with another company or for another day without ruining your plans.
DFW Fun Bus cannot assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.
DFW Fun Bus reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. The client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately and no refunds will be offered.